We maintain our servers, our vehicles, and our buildings — then let our most valuable asset, institutional knowledge, live entirely inside people's heads.
A learning organization treats knowledge like infrastructure: documented, maintained, and shared. Not because documentation is fun, but because undocumented knowledge is a single point of failure.
You don't need a massive wiki on day one. Start with the one question that gets asked every week. Write the answer once. You've just turned a recurring interruption into a permanent asset.