Executives brainstorm innovation in conference rooms. The actual innovations are usually noticed by the person answering the phone, closing the ticket, or packing the order.
The gap between noticing and fixing is almost never a technology gap — it's a permission gap. Frontline workers see the broken process daily and assume it's not their place to change it.
Close that gap with a simple rule: anyone can propose a small experiment. You'll be surprised how many of your best ideas were already known — just never asked for.